Terms of Service

Last updated: March 1, 2026. Clear terms, fair conditions, no legalese traps.

1. Acceptance of Terms

By accessing or using KookVPN ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.

These Terms apply to all users, subscribers, and visitors of kookvpn.com and the KookVPN desktop client application.

2. Service Description

KookVPN provides a private Virtual Private Network (VPN) service that encrypts your internet traffic and routes it through dedicated server infrastructure. The Service uses the VLESS+Reality+Vision protocol via Xray-core and sing-box technologies.

KookVPN is designed to enhance privacy and security. The Service provides:

  • Encrypted VPN tunneling via VLESS+Reality+Vision protocol
  • TUN mode traffic capture at the operating system level
  • DNS-over-TLS for encrypted DNS queries
  • Split routing configuration
  • Kill switch functionality
  • Dedicated server infrastructure per customer

3. Account Terms

To use KookVPN, you must:

  • Provide a valid email address for account creation
  • Be at least 18 years of age or the age of majority in your jurisdiction
  • Maintain the security of your account credentials
  • Not share your account credentials with others unless on a team plan
  • Promptly notify us of any unauthorized use of your account

You are responsible for all activity that occurs under your account. KookVPN is not liable for any loss or damage arising from unauthorized use of your credentials.

4. Acceptable Use Policy

You agree to use KookVPN in compliance with all applicable laws in your jurisdiction. You may NOT use the Service to:

  • Engage in any illegal activity, including but not limited to distribution of malware, hacking, fraud, or identity theft
  • Send unsolicited communications (spam) or conduct phishing attacks
  • Distribute copyrighted material without authorization
  • Engage in activities that damage, interfere with, or degrade the performance of our servers or network
  • Attempt to gain unauthorized access to systems, networks, or accounts
  • Distribute child exploitation material (this results in immediate termination and reporting to authorities)
  • Conduct denial-of-service attacks or port scanning
  • Resell or redistribute the Service without written authorization

Violation of this Acceptable Use Policy may result in immediate suspension or termination of your account without refund.

Important note on VPN use in China: KookVPN is a tool for privacy and secure communications. Users are responsible for understanding and complying with the laws of their jurisdiction regarding VPN usage. KookVPN does not provide legal advice.

5. Payment and Billing

  • Subscriptions are billed in advance for the selected billing period (monthly, annual, or 2-year).
  • Prices are in US Dollars (USD) and are inclusive of all applicable taxes unless otherwise stated.
  • We accept payment via cryptocurrency (Bitcoin, USDT), PayPal, and credit/debit cards via Stripe.
  • Subscriptions renew automatically at the end of each billing period unless cancelled.
  • You may cancel auto-renewal at any time by contacting support@kookvpn.com.
  • We reserve the right to change pricing with 30 days notice to existing subscribers. Price changes do not affect current billing periods.

6. Refunds

KookVPN offers a 7-day money-back guarantee for all new subscriptions. If you are not satisfied within the first 7 days, contact support@kookvpn.com for a full refund. No questions asked.

After the 7-day period, refunds are handled on a case-by-case basis at our discretion. See our Refund Policy for complete details.

7. Service Availability

While we strive for 100% uptime, we do not guarantee uninterrupted availability of the Service. Factors outside our control -- including but not limited to ISP routing changes, international network congestion, and government-level network interventions -- may affect connectivity.

We reserve the right to perform maintenance and updates to improve the Service. We will provide reasonable notice for planned maintenance when possible.

KookVPN does not guarantee specific connection speeds. Speed depends on your ISP, geographic location, network congestion, and other factors outside our control.

8. Intellectual Property

The KookVPN brand, website design, client application, and associated materials are the intellectual property of KookVPN. You may not copy, modify, distribute, or create derivative works from our materials without written permission.

KookVPN is built on open-source technologies including sing-box (GPLv3) and Xray-core (MPL-2.0). These components are used in accordance with their respective licenses.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, KOOKVPN SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

  • Loss of profits, data, or business opportunities
  • Service interruptions or connectivity failures
  • Unauthorized access to your transmissions or data
  • Actions taken by third parties based on your use of the Service
  • Loss of access to third-party services (including but not limited to AI API providers) due to IP detection or policy enforcement by those services

Our total liability to you for any claims arising from or related to the Service shall not exceed the amount you paid for the Service in the 12 months preceding the claim.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

10. Termination

You may terminate your account at any time by contacting support@kookvpn.com.

We may terminate or suspend your account immediately, without prior notice, if:

  • You violate the Acceptable Use Policy
  • You fail to pay subscription fees
  • We are required to do so by law
  • We reasonably believe your account poses a security risk to our infrastructure or other users

Upon termination, your right to access the Service ceases immediately. Account data will be deleted within 30 days of termination in accordance with our Privacy Policy.

11. Changes to Terms

We may modify these Terms at any time. Material changes will be communicated via email to active subscribers at least 14 days before taking effect. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

If you do not agree to revised Terms, you may terminate your account and receive a prorated refund for any unused subscription period.

12. Governing Law

These Terms shall be governed by and construed in accordance with applicable law. Any disputes arising from these Terms or the Service shall be resolved through good-faith negotiation before pursuing formal legal proceedings.

13. Contact

For questions about these Terms: