Get in Touch

Have a question, need help, or want to discuss enterprise solutions? We respond within 24 hours -- usually much faster. No bots, no ticket queues.

Send Us a Message

Describe your issue or question and we will get back to you promptly. For urgent connection issues, Telegram is fastest.

For technical issues, account questions, and general inquiries.

support@kookvpn.com Typical response: under 12 hours

For enterprise plans, team deployments, and partnership opportunities.

business@kookvpn.com Typical response: under 24 hours

Fastest way to get help. Join our community of expats sharing tips and getting real-time support.

Join Telegram Channel Usually responds within minutes

We have 30+ detailed answers covering setup, troubleshooting, billing, China-specific issues, and technical questions.

Our Response Commitment

We respond to every message. No auto-replies, no chatbots. Real humans who use KookVPN daily from inside China. Peak hours: 9AM-6PM CST (UTC+8).